Knockerball Frequently Asked Questions

The following is the Refund Policy of KnockerBall Plus for all private events:
- 100% customer refund if cancelled at least 7 days prior to the scheduled event
- 50% customer refund if cancelled 4-6 days prior to the scheduled event
- 25% customer refund if cancelled within 72 hours of scheduled event
- If inclement weather should occur:
- We will work together to find a suitable time for the rescheduling
- Customer decides to cancel rather than rescheduling, 50% customer refund
- If event is cancelled by KnockerBall Plus, 100% customer refund
- There will be no partial refunds for Play Time and/or equipment not used (except in case of inclement weather)
- For example: Booking for 3 hours Play Time and only playing for 1.5 hours or booking 8 KnockerBall®s and only using 6


The following is the Rescheduling Policy of KnockerBall Plus for all private events:
- NO Rescheduling Fee due to inclement weather
- NO Rescheduling Fee if done by KnockerBall Plus
- $25 Rescheduling Fee if requested 8 days prior to the scheduled event
- $50 Rescheduling Fee if requested 7 days prior to the scheduled event
- $100 Rescheduling Fee if requested 4-6 days prior to the scheduled event
- $150 Rescheduling Fee if requested within 48-72 hours prior to the scheduled event
- $200 Rescheduling Fee if requested within 24 hours prior to the scheduled event















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